Having issues with your Automatic Entrance?

If your automatic entrance isn’t working as expected, start by checking our Common BDE Error Codes. Many issues can be resolved quickly without needing an engineer callout.

Still Need Help? Report a Fault

If the error codes don’t solve the problem, please complete our Report a Fault Form (see below), to ensure we have all the details to assist you. At the end of the form, you can attach files or photos to help our Service Team diagnose the issue.