Service Project Manager

Record UK, part of the globally renowned ASSA ABLOY Group, is a leading UK specialist in automatic pedestrian door systems, benefiting from the scale, stability and international reputation of a Fortune Global 500 company operating in over 40 countries. We design, manufacture, supply, install and service an extensive range of automated door systems and aluminium shopfronts for clients across sectors including retail, transport, healthcare, commercial buildings and the public sector, helping millions of people move safely and efficiently through buildings every day. 

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Due to continued growth and increasing demand for our services, we are now seeking a suitable candidate to join our Service Project Management Team.

Job Description

Service Projects

  • Lead and deliver service-led projects from initiation through to full implementation
  • Support the creation, launch, and ongoing enhancement of new service products
  • Improve service processes, tools, and ways of working to drive consistency, efficiency, and performance
  • Maintain project momentum, manage risks, and ensure each initiative delivers measurable results
  • Take full accountability for delivery—not just coordination

Customer Experience (CX)

  • Own the customer experience agenda across the entire Service business
  • Establish, maintain, and improve CX measurement and scoring frameworks
  • Work with operational teams to identify root causes and deliver practical, meaningful improvements
  • Drive sustained improvements in customer outcomes and overall CX performance

Continuous Improvement (BOS) 

  • Strengthen and support our continuous improvement programme 
  • Use our Business Operating System (BOS) to structure project delivery and track performance 
  • Lead service maturity assessments and drive the actions needed to increase maturity scores 
  • Ensure improvements are embedded into day to day operations so they stick 

Collaboration & Stakeholder Engagement 

  • Partner effectively with all Service teams to deliver shared initiatives and goals 
  • Build strong relationships, influence without authority, and gain buy in across departments 
  • Act as a central point of coordination for service wide change and improvement projects 

What we are looking for:

  • Proven experience delivering projects within a service, operations, or customer-focused environment
  • Demonstrated ability to take ownership of projects and deliver measurable outcomes
  • Experience working across multiple teams and influencing stakeholders without direct authority
  • Strong understanding of service operations and end-to-end service delivery
  • Experience improving customer experience using data, insight, and feedback
  • Ability to manage multiple priorities, maintain momentum, and meet deadlines
  • Confident communicator, able to engage effectively with frontline teams and senior stakeholder
  • Strong problem-solving skills with a practical, delivery-focused mindset
  • Experience working with structured operating systems, continuous improvement frameworks, or maturity models
  • High level of organisation, attention to detail, and accountability

What will set you apart?

  • A delivery focused mindset with the confidence to challenge existing practices 
  • Natural leadership qualities and credibility with frontline teams 
  • A strong customer focus and a pragmatic approach to solving problems 
  • Ability to turn data, insight, and feedback into clear actions and improvements 

If you are ready to take the next step in your career, we’d love to hear from you! Apply now by sending your CV and covering letter to recruitment@recorduk.co.uk with the subject line ‘Service Project Manager’.