Operations Manager & KAM NSW

We’re Hiring! NSW Operations Manager – SKIDATA Australasia

Ready to lead a high-performing operations team and make a major impact across the NSW region?
At SKIDATA, we’re global leaders in access and revenue management solutions — and we’re looking for an experienced, customer-focused NSW Operations Manager to drive operational excellence, customer satisfaction, and regional growth.

If you're a strategic thinker, a strong people leader, and thrive in a dynamic service environment, this is your opportunity to step into a pivotal leadership role.

What You’ll Lead & Deliver

🌟 Customer Excellence:
Ensure outstanding service delivery, act as an escalation point for key accounts, and strengthen long-term customer relationships.

💡 Modernisation & Extension (ME) Growth:
Identify upgrade opportunities across hardware, software, and digital solutions to drive revenue and lifecycle value.

📊 Financial Performance:
Manage regional budget, deliver revenue and margin targets, support invoicing and AR processes, and ensure commercial accuracy.

⚙️ Operational Efficiency:
Optimise service processes, ensure SLA compliance, manage resource allocation, and coordinate project delivery.

👥 Team Leadership & Development:
Coach and develop the NSW service team, drive technical competency, and promote a culture of safety, accountability, and continuous improvement.

What You Bring

✔ Proven experience in service operations, project management, or technical leadership (3+ years).
✔ Strong people management and customer relationship skills.
✔ Commercial acumen with the ability to drive revenue and margin performance.
✔ Process-oriented mindset with a passion for service excellence and continuous improvement.
✔ Technical background (Engineering/IT/Electronics) advantageous.
✔ Proficiency in tools like ServiceNow, CRM systems, BI reporting, etc.

What You Can Expect

💼 A key leadership role within our NSW region
🌏 Collaboration with national and APAC teams
📈 Opportunities to shape service strategy and regional growth
🤝 A supportive and innovative working environment
🚗 Regional travel (up to 20%)

Ready to lead the future of operations at SKIDATA?

Apply today and be part of a global brand redefining access technology.

📩 For more information or to apply, please contact:
Ashish Chauhan – HR Generalist, APAC
ashish.chauhan@skidata.com

Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.

#SKIDATA