Sr. IT Specialist
SUMMARY:
The primary role of the Senior IT Specialist is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. This position is vital to the success of the operations team to ensure seamless production with minimal to no down time.
Primary Responsibilities:
- Ensures day to day operations are running effectively and efficiently. Which includes but not limited to:
- Laptops, desktops, and tablets
- Cell phones and desk phones
- Document Printers, Label Printers, and Xerox MFPs
- Handheld RF Mobile Computers
- Troubleshoot hardware, software issues on client systems.
- Server, laptop and PC patching
- Maintain existing IT infrastructure and process documentation.
- Discipline to use tools for incident and service request management (ServiceNow)
- Provide exceptional customer service and technical support for on-site users
- Resolve issues or ensure timely escalation to appropriate support level.
- Oversee the integrity and security of IT systems, ensuring they meet organizational needs.
- Provide advanced support for desktop and laptop computers, applications, and related technology.
- Lead IT projects, ensuring timely completion and alignment with business goals.
Education Requirements, Skills and Abilities: Knowledge/Skills:
- Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent work experience.
2 – 3 Years of IT Support Experience - Excellent oral and written communication skills
- Strong Time management and organizational skills
- Windows 10
- Microsoft Office 2016, Office 365
- Windows Server 2012/2016
- Working knowledge Active Directory and Group Policy
- Knowledge of smartphones and MDM solutions
- PC and server hardware knowledge
- Familiarity with VMWare VSphere and ESXI a plus
- Familiarity with Nutanix HCI a plus
- Intermediate knowledge of Microsoft Azure a plus
- Familiarity with CCTV and Access Control Systems a plus
- Excellent customer service skills - ability to interact with all levels in a courteous, helpful and professional manner
- Unquestionable ethics with proven ability to deal with a high level of confidentiality
- Must be available to work weekends and off hours on occasion
- Must be able to work effectively in a fast-paced environment and exhibit a strong sense of urgency
- Must be available to work weekends and off hours occasionally
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.