Welcome to the Record USA Partner Area

This Partner Area is for authorized distributors to access price books, product bulletins, order sales literature, and find product documentation not posted publicly. Use the link below to sign in.

Need Partner Area access? Please complete the sign-up form and allow 2-3 days to receive your login credentials.

Looking for product documention on the legacy Record site? Login to your web account by following this link: https://login.recorddoors.com. Please note: the legacy site will be deactivated by the end of the year. We are working to get product documentation moved to the new site.

Partner Area sign in

FAQ

Follow the steps below to request an account to be created:

Go to the sign up page

Fill out the form

Click "submit"
After the form has been submitted, it will be sent for approval before the account will be created.
Once the account is approved authorized distributors will receive an email with a username and a One Time Password that you will need to change upon the first login.
Please note that the approval process might take a couple of days.
Since your account request needs to be reviewed to verify distributor status, it might take up to 2-3 days before your account is created and your user credentials are sent to you via email.
Please make sure to also check your spam folder before contacting our support.
Authorized Record distributors follow the steps below for logging in to the Partner Area:
Click on the "login" button above
You will be redirected to our partner HID and their login page
Enter your username and password
Click "login"
You will be asked to share your information with us
Click "allow"
You will then be redirected back to the page you logged in from and your personal content will appear under your name in the header navigation
Please note that you will get asked to provide a permanent password in case it is the first time you are logging in.
Authorized distributors follow the steps below if you have forgotten your password or want to change it:
Click on the "login" button above
You will be redirected to our partner HID and their login page
Click "reset password"
Enter your email address in the "username" and "recovery email address" fields
Select "Email" to receive a new temporary password.
Click "submit"
A temporary password will now be sent to you within a couple of minutes. Please note that the sender of the email is "no-reply.authentication-service@hidglobal.com"
Click "next" to get back to the login form where you can use your new temporary password
After receiving the temporary password, you will need to provide a permanent password like you did the first time you logged in.
For Authorized Distributors:
For desktop users:
After you have logged in, you will see your name appearing in the header navigation of the website. If you hover that, there will be a menu appearing with all the sections of the Partner Area that you have access to.
For mobile users:
After you have logged in, you will see your name appearing inside the hamburger menu of the website. If you click on your name, you will see all the sections of the Partner Area that you have access to.

Welcome to the Record USA Partner Area

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FAQ

How do I register for an account?

How long does it take before I receive my account credentials?

How do I log in?

How do I reset my password?

Where do I see my personal content when logged in?