National Accounts Manager

Record USA is seeking candidates for a National Accounts Operations Manager position based in Monroe, NC.

Record USA is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands. We offer complete pedestrian, industrial and high-performance door solutions.

The National Accounts Operations Manager oversees strategic partnerships and operation execution for major clients across the country and ensures seamless delivery of automatic door solutions. This role involves coordinating, installation and product delivery, streamlining logistics and maintaining strong relationships with national accounts to meet performance benchmarks and contract obligations.  The department will be the central point of contact for key clients, balancing customer satisfaction with Operation efficiency.

Position Description

Major areas of responsibility includes, but is not limited to:

• Strong relationship-building and communication skills

• Ability to manage multiple priorities in a fast-paced environment.
• Highly organized, detail-oriented and responsive.
• Ability to learn quickly and adapt to changing client needs.

• Serves as the primary point of contact for national accounts, handles inquiries related to scheduling, invoicing, shipping,, product quality and services.
• Develop and implement account plans that align with customer goals and drives long-term growth.
• Monitors project schedules, tracks deadlines, and ensures timely delivery of services and products.
• Maintain accurate records of account activities, decisions and changes; follow-up on key actions and milestones.
• Identify and manage changes in project scope, ensuring alignment with client expectations and internal capabilities.
• Assess risks and resolve issues proactively to maintain high levels of customer satisfaction.
• Oversee order processing and ensure accuracy and timeliness in fulfillment.

 Work closely with internal teams, including operations, logistics and customer service to meet client needs effectively

• Provide backup support for service dispatching and ensure continuity in client service delivery.
• Identify opportunities to improve account management processes and enhance client experience.

Required Knowledge, Skills and Abilities:

This position requires the following essential knowledge, skills and abilities in order to satisfactorily fulfill this role:

• Ideal candidate thrives in a changing environment where the structure and procedures develop and evolve.
• Naturally possesses a “roll up sleeves” attitude where chipping in regardless of title is valued.
• Independent self-starter who can monitor own deadlines and easily shift focus when necessary.
• Relationship builder who prefers a collaborative work environment and is a comfortable communicator.
• Must be organized and open minded in evaluating solutions to problems / challenges.

EDUCATION and EXPERIENCE:

• Minimum of 3 years of experience in account management or customer service.
• Proven success in managing high-volume client communications and complex accounts.
• Experience in strategic planning and execution of account initiatives

• Advanced MS Office user (Excel, Word, PowerPoint). Proficient in Microsoft Office Suite

PHYSICAL DEMANDS/WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.  The noise level in the work environment is usually quiet to moderate.  Exposure to intermediate/loud noise is expected when working in the manufacturing environment. 

• Regularly required to communicate clearly via phone and email.
• Ability to travel approximately 5-10% per year.
• Occasionally required to lift/and/or move up to 30 pounds.
• Work environment includes office settings and occasional exposure to manufacturing areas with moderate noise levels.