Inside Sales Coordinator
Do you thrive in an environment where creating a great customer experience is at the heart of everything you do? Do you enjoy helping customers find the right solution … especially when speed and precision matter? Are you looking to grow your career with a global industry leader within the wholesale building materials industry?
If you answered yes to these questions … we would love to talk with you!
Our Grand Canyon Service Center is looking to add an Inside Sales Coordinator to support our growing customer base. This role will be based 100% on-site out of our Phoenix, Arizona (Southwest Phoenix) facility as it is a critical front-line role where you'll work closely with customers, internal teams, and production to ensure every order is processed efficiently, accurately, and with a smile.
Come see who we are at: https://www.assaabloy.com/group/en/about-us
We are growing and there has never been a more exciting time to join us.
What would you do as our Inside Sales Coordinator?
You will be the first point of contact for our customers … answering product questions, advising on manufacturing capabilities, providing pricing, and coordinating orders. You'll be a trusted resource who helps customers navigate options, place orders, and stay informed throughout the process as it relates to our hollow metal doors and frames.
You would also:
- Respond to customer inquiries with a solution-oriented mindset
- Review product requests and technical drawings to determine if they fit our production capabilities
- Ensure the timely processing of customer quotes. Communicating capabilities and pricing in alignment with outlined SOP’s
- Upsell or suggest alternative solutions when appropriate
- Partner with production and operations to meet lead time expectations
- Track order progress and ensure clear communication throughout the process
- Develop relationships with customers to assist them with their project needs and ensure repeat business
- Perform other responsibilities as required.
The Skill & Experience you need:
- High School diploma or GED equivalent
- Minimum of 2–3 years of customer service, inside sales, or order coordination experience (preferably in manufacturing, building materials, architectural or construction arena)
- Experience with direct customer and contractor communication is desired.
- Confidence in discussing technical product offerings and lead times with customers
- Strong communication and follow-up skills
- Proficiency with Microsoft Office; experience with ERP/order entry systems a plus
- Ability to multitask and prioritize in a fast-paced environment
- A customer-first mindset with the ability to upsell or problem-solve
- Previous exposure to reading blueprints, shop drawings or specifications would be a plus
- The desire to understand or learn production capacity and capabilities, as well as the manufacturing workflow process from quote to order entry through shipping.
What we Offer!
We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation, Sick Time, and paid Company Holidays
- Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement, Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.