Project Co-Ordinator - Custom Graphic Cards

An Amazing Career Opportunity for a Project Co-Ordinator - Custom Graphic Cards!! 

Location: Wiesbaden, Germany

Job ID: 40960

The Project Co-Ordinator – Custom Graphic Cards is responsible for coordinating end-to-end project activities related to the design, customization, and delivery of custom graphic card solutions. Acting as a key liaison between internal teams, customers, and manufacturing partners, this role ensures timely execution of orders, accurate data handling, and high-quality customer service.

Sounds interesting? If so, we want to hear from you! 

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our Project Co-Ordinator - Custom Graphic Cards, you’ll support HID’s success by: 

• Project Coordination:

Plan and manage CGC (Custom Graphic Card) projects across departments with defined timelines and deliverables

• Order Management:

Oversee end-to-end order management from booking through to production and shipment

Manage customer expectations and ensure timely updates on expedited and complex orders

Respond to customer queries within the defined SLA (12 to 24 hours)

Serve as the main order entry point for the Business Unit

Support Lux Group and related customer order management processes (internal and external)

• Product & Pricing Support:

Support custom product setup, part number creation, and assist in quoting non-standard offerings

• Data & Proofing:

Validate personalization data and prepare layout files, collaborating with internal teams and external partners to ensure accuracy and print readiness

• System Administration:

Maintain BOMs, routings, and part setups in PLM and ERP systems

• Customer & End-User Support:

Provide frontline support to partners regarding order placement, tool usage, and personalization. Troubleshoot issues related to pre-printing, order configuration

• Cross-Functional Collaboration:

Liaise with sales, operations, supply chain, and manufacturing partners to ensure order accuracy and timely fulfillment

• Continuous Improvement:

Identify inefficiencies, suggest process improvements, and support KPI development

• Team Support:

Support succession and backup planning within the Order Management team & Share knowledge and mentor peers to ensure business continuity

• Sample Coordination:

Manage requests and preparation of customer samples for CGC projects

Your Experience and Background include:  

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential
• Some experience in a technological environment would be an advantage
• A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry
• Preferred knowledge: Oracle, Sales Force, Agile
• Must have a passion to make customer satisfaction their highest priority
• Must be a self-starter who can work with limited supervision but who will escalate and involve line management as and when necessary
• Must have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs
• Must be able to function effectively and work towards tight deadlines
• Must be a solid team player and seek to resolve customer issues independently with other areas of the company as needed
• Must have the ability to communicate with customers clearly and effectively by telephone and in written communication
• Must have the ability to learn complex systems and processes offering suggestions for improvement where needed
• They will be able to provide accurate and timely status updates to internal and external customers during all phases of the project lifecycle
• They will ensure that customer interests are always championed
• They will execute requests quickly, completely and with appropriate quality
• They will be able to identify inefficiencies and shortcomings in the “as is” process and be willing and able to make sound, data-driven suggestions regarding possible improvements
• They will have good detail skills and be diligent in terms of follow-up/completion to the satisfaction of our customers
• They will have a calm demeanor and be able to maintain composure under pressure to ensure that our customers always receive courteous and helpful information in a timely manner
• Ability to effectively communicate in the English language verbally and in writing
• Knowledge of additional languages, particularly German, is beneficial

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.